This policy is intended to inform you about how we collect, use and protect any personal data we collect about you. It sets out how we comply with the data protection laws and what your rights are.

We are always committed to respecting your privacy. This policy applies to you if we process your personal data and you are not an employee.

 

WHAT PERSONAL DATA DO WE COLLECT?

We may collect the following personal data about you:

• Contact details such as your name, address (including billing and delivery addresses), telephone number (including mobile number) and email address.
• Identification information such as your passport and other official identification details and information from a third-party money laundering check provider.
• Details of your education and work history, including qualifications, roles, responsibilities and professional qualifications, and other information connected with your business (where you are a sole trader).
• Personal data including your age or date of birth, gender, marital status, family details and dietary requirements.
• Your social media handles, posts and information about your followers and the people you follow.
• Details of financial and transaction data including purchases, orders, returns and refunds.
• Online browsing activities on our website including which items you store in your shopping cart.
• Your usage of our website and your username and password.
• Information about the device you use to browse our Website including the IP address, device type, usernames, account details and passwords.
• Information connected with any purchases made on our website including financial and transaction data.
• Communication and marketing preferences.
• Interests, preferences, feedback and competition and survey responses.
• Your real-time location.
• Correspondence and communications with us including complaints, allegations, disputes and claims.
• Other publicly available personal data, including any which you have shared via a public platform (such as Facebook, Instagram, YouTube, Twitter or LinkedIn).
• Business information, such as where you are a sole trader, a partner or a company director.
• Creditworthiness, where we are required to undertake investigations in order to establish whether to enter into or continue a business relationship with you or the organization you work for.
• Details of your performance when working with or for us or in relation to any project or work we are engaged in.
• Videos, photographs and audio recordings which you or other people take and provide to us or we take ourselves.
• Subscription Information such as when you subscribe to our blog or any other materials we provide.

This list is by no means exhaustive and in specific instances, we may need to collect additional personal data for the purposes set out in the policy.

Special Categories of Personal Data

There are limited situations in which we collect, store and use the following “special categories” of more sensitive personal data including:

• information about your race or ethnicity, religious beliefs and sexual orientation;
• information about your health, including any medical condition, dietary requirements, health and sickness records, medical records and health professional information; and
• biometrics including your height and weight.

Where we do collect any special category personal data, we will do so based on your explicit consent.

We may collect, store and use any criminal records information in relation to you; in which case we will do so based on legal obligation or your explicit consent.

WHERE DO WE COLLECT YOUR PERSONAL DATA FROM?

You

We may collect your personal data directly or indirectly from you, for example when you:

• engage with us during our relationship with you or the organization you work for;
• set up an online account on our website and /or purchase products from us;
• communicate with us regarding our website or service, to ask a question, report a problem or for any other reason;
• register for, attend and/or participate in one of our events or enter one of our competitions;
• inquire about a vacancy or apply to become an employee of ours;
• inquire about and/or become one of our content contributors; and
• raise a query, complaint, claim, legal dispute on behalf of yourself or the organization you work for.

Third Parties

We may also collect personal data from third parties who have your consent or some other lawful basis for doing so including:

• professional bodies;
• credit reference agencies including those which carry out data cleansing services;
• organizations who carry out research and analysis;
• social media platforms such as Facebook, Instagram, YouTube, Twitter or LinkedIn;
• referrals and recommendations, usually given by other people who know you or have a working relationship with you;
• your employer or the organization you work for;
• our professional advisors including lawyers, accountants and other advisors;
• your professional advisors including lawyers, accountants and other advisors; and
• Government, local authorities or relevant regulators.

For some of your personal data, you may have a legal, contractual or other requirement or obligation for you to provide us with your personal data. If you do not provide us with the requested personal data, we may not be able to properly perform our contract with you or the organization you represent or comply with legal obligations and we may have to terminate our contract. For other personal data you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly provide you with our goods and services or perform our arrangements with you or the organization you represent.

Where you have given us your consent to use your personal data in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contact us” section below. We will generally only process your personal data based on your consent in relation to direct marketing or in relation to the processing of special category data and data relating to criminal convictions and offenses.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal data to the extent that we are entitled to do so on a basis other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.

We may anonymize and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services and for any other purpose.

You have the right to opt out of receiving marketing communications from us at any time, by:

1. contacting us via email at mydata@cuddlykittens.co and/or
2. making use of the simple “unsubscribe” link in emails
   

This will not stop service messages such as order updates and other non-marketing communications.

Personalization and Automated Decision Making

If you visit our website, you may receive personalized banner advertisements whilst browsing website of other companies. Any banner advertisements you see will relate to your browsing activity on our website from your computer or other devices.

These advertisements are provided by us via external market leading specialist providers using techniques such as pixels, web beacons, ad tags, mobile identifiers and ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy. You can remove or disable cookies at any time.

We may analyze your browsing and purchasing activity online and your responses to marketing communications. The results of this analysis, together with other demographic data allow us to decide what marketing communications are suitable for you and to ensure that we contact you with information on products, services, events or offers that are tailored and relevant to you. To do so, we use software and other technology for automated decision making.

This allows us to provide more personalized services and experiences. We may review personal data held by external social media platform providers about you, such as the personal data available on social media platforms such as Facebook, Twitter, Instagram, YouTube, and LinkedIn.

We aim to update you about products and services which are of interest and relevance to you as an individual. To help us do this, we process personal data by profiling and segmenting, identifying what our customers like and ensuring messages we send them are relevant based on their demographics, interests, purchase behavior, online web browsing activity and engagement with previous communications. We may also use your personal data to exclude you from communications which we feel are irrelevant to you. For example, we may exclude someone from resends of marketing emails when we know that person has already opened the original email sent.

Another example of how we may tailor our communications with you is that we may group individuals with similar interests using this data so we can send them product news or promotional offers that are relevant to that shared interest.

Cookies

Our Website uses cookies to capture personal data such as the browsing and purchasing behaviors of people who visit our website including the pages viewed, products added to cart, and products purchased and your browsing activity of our website as a whole.

We use a cookies tool on our website which relies on implied consent of users. Detailed information about how we use cookies is in our Cookie Policy page.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your personal data with the following third parties:

• The organization that you represent.
• Other companies within our group.
• Other organizations within our supply chain so that they can contact you about any issues in the supply chain or where your personal data is relevant to a subcontractor or party above us in the supply chain.
• Purchasers, investors, funders and advisers if we sell or negotiate to sell all or part of our business or assets or restructure our business whether by merger, re-organization or otherwise.
• Third parties who ask for or want referrals for example we may provide your details to a third party who is seeking services/products which are the same or similar to those that you provide.
• Other service providers and advisors to us including companies that support our IT, help us analyze the data we hold, process payments, send communications to our customers, provide us with legal, property or financial advice and generally help us deliver our products and services to you or the organization that you represent or for us to purchase them from you or the organization you represent.
• Our professional advisors including lawyers, accountants and other advisors.
• Your professional advisors including lawyers, accountants and other advisors.
• Credit reference agencies and other identification agencies so that we can assess your creditworthiness or verify your identity.
• Organizations who carry out research, analysis and/or data cleansing services.Governmental bodies, regulators, law enforcement agencies, security services, courts/tribunals and insurers including where we are required to do so in order to comply with our legal obligations and the administration of justice.

HOW WE PROTECT YOUR DATA

Our controls

Cuddly Kittens is committed to keeping your personal data safe and secure and so we have numerous security measures in place to protect the loss, misuse and alteration of information under our control. Our security measures include: -

• encryption of personal data;
• regular cyber security checks of all service providers who may handle your personal data;
• regular planning to ensure we are ready to respond to cyber security attacks and data security incidents.

We take data security very seriously and will use all reasonable endeavors to protect the integrity and security of the personal data we collect about you.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Cuddly Kittens asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

HOW LONG WE KEEP YOUR DATA

We will not retain your personal data for longer than necessary for the purpose for which is has been obtained. Various laws, accounting and regulatory requirements applicable to us also require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organizational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

CONTACTING US

In the event of any query or complaint in connection with the information we hold about you, please email mydata@cuddlykittens.co.