You may view he page for the item you’d like to buy, click the ‘ADD TO CART’ button, then proceed through checkout.

As your purchase will be prepared quickly for dispatch, buyers can only cancel/modify their order if it has not been shipped out yet. Please email us at orders@cuddlykittens.co as soon as possible to cancel or make changes to an order.

If your order has already been shipped, we can't unfortunately cancel or change your order since it will be on its way to be delivered to you. For more information, please refer to Delivery & Returns.

You can track your order through our website by going to cuddlykittens.co/pages/track-your-order.

We strive to provide accurate photographs for every product we sell on our platform. Please be aware, however, that the color settings may vary depending on your computer monitor, mobile device, or tablet.

We accept payments from major debit/credit cards: (Visa, Mastercard, American Express). All payments are processed through a PCI-DSS compliant payment gateway.

We use a a PCI-DSS compliant payment gateway to process payments. We are committed to keeping your personal data and payment information secure and confidential.

Original shipping charges incurred at the time of purchase are non-refundable.

We try to ship items the sooner we can. Should you need to change the delivery address, please send us an email at orders@cuddlykittens.co within an hour from the date of purchase.

In accordance with the delivery option you have selected, we do our best to dispatch your order the sooner we can after it has been placed. If we are unable to dispatch your order within the specified time, we will email you and let you know of possible delays with an estimated delivery date. In these circumstances, you have the right to cancel your order and receive full refund.

In case your order took more than the specified time with no further update from our part, please email us at orders@cuddlykittens.com

We currently ship only to the US.

We currently offer FREE Standard Shipping. Product(s) typically takes between 7 and 14 days to arrive, depending on the item and its final destination.

If there is a problem with your purchase, please email us immediately at orders@cuddlykittens.co so we can assist you. Please make sure to send us a photo of:

• The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
• The product packaging showing the item you received.

All orders have a 14-day period from the receipt date for a return or an exchange. For further information, please refer to Delivery & Returns.

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